What most differentiates Foxwell & Davies is the effort extended towards the development and care of our customers.
This foresees a constant commitment to maintain, and above all to implement those qualitative standards that Foxwell & Davies pursues daily.
But what are these standards:
easy shopping, quick and flexible
guarantee customer privacy
focus onto our target audience
We protect the trust that our customers have afforded us through the utilisation of the most advanced technology to maintain personal data safe, accurate and updated.
We guarantee protection of data regarding any unauthorised revelation of the data in our care.
We appreciate the trust placed in us and all our efforts are to continually strengthen this bond, we pledge not to release any of our customers data to other agencies or organisations, now or in the future.
We try to cater to the needs of each one of our customers, and we are particularly attentive to meet the requirements of our target audience.
On the average, our customers are aged between 20 and 54 years old, are university students, professors, researchers, or freelance professionals, of higher education and with an open view mentality, who seek a wide selection of specialised books.
Ensuring a safe payment method is considered one of the essential aspects for credit card payments.
This problem stems from the nature of internet, which is a relatively insecure means of communication.
All data entered through a keyboard reach a computer located many thousands of kilometres away and course through a great number of cables, many different physical means and are handled by a notable amount of computers. Anyone who has access to those could theoretically spy communications.
There are those sustaining that the safety problem is a false one, arguing that the digital world is much safer than the analogical one.
This is based on the so-called security through obscurity; meaning safety through scarce clarity: there are so many email messages coursing through internet every day that it is virtually impossible for a hacker to successfully find those that contain credit card numbers.
Using a credit card in shops is relatively safe, as confirmed by the data provided by Inter-banking Services that, in 1996, reported fraud, accomplished with falsified cards as well as stolen ones, for a total value of 10.5 millions which amount to only 0.05% of business transactions.
On Internet, without appropriate countermeasures, things change.
To make credit card payments customers must place their trust on the service or product supplier of his choice Ð this becomes difficult when you are dealing with an unknown entity located somewhere on the other side of the planet. But most of all the real concern is in regards to the so-called hackers, individuals who, protected by the anonymity of internet, operate on the web to intercept and/or modify private information, sometimes as a joke other times with criminal intent.
Hackers utilise special software, called sniffers, which intercept all message traffic on the local net and select those of interest based on the addressee and/or content.
Some of these recognise messages containing the string of characters as password or credit card and intercept the customers reply, thus stealing these precious information.
In addition to not allowing theft through customers credit cards, a good payment system should safeguard privacy as well.
The supplier should not gain knowledge of the customers credit card numbers or personal data, in fact it may not always be that the payee and the individual receiving the merchandise are the same person; furthermore, some products are delivered via the web itself (such as software, digital books, etc.).
Lastly, the financial activity should not know the type of purchases made by the user, but only the overall costs. In this manner, the privacy of the supplier is also guaranteed.
A good payment system to safeguard the customers safety and privacy should allow for:
1) Transmission of the order from the customer to the supplier; 2) Transmission of the order payment from the customer to the financial activity; 3) Advisory message on the customers credit status or of effected payment from the financial activity to the customer; 4) Advisory message confirming the order by the supplier to the customer.
A) data integrity, meaning free from voluntary or involuntary alterations; B) confidentiality (or secrecy), meaning only the addressee may have access to the data C) sender identity (except for step 1).